The Gym Dock
Terms & Conditions

The Gym Dock Terms & Conditions

1. Membership

1.1. Your membership will begin on the day you join.

1.2. When paying by Direct Debit, an initial payment will be required to cover the period up to your first DD payment. This is called the "Pro-Rata"

1.3. Your membership is personal to you. You cannot transfer it to another person.

1.4. If The Gym Dock or the bank/building society makes a mistake with your direct debit payment you are guaranteed a full and immediate refund from your bank/building society.

2. Fees

2.1. You must pay a monthly membership which will be determined by your chosen membership package.

2.2. Monthly instalments will be due on either the 1st, 8th, 15th or 25th of each calendar month or the next available working day by Direct Debit.

2.3. We may change the amount of your monthly payments. If we do we will write to you at the address you have given us 14 days before the changes take place.

2.4. Monthly fees are payable even if you do not use the gym.

3. Cancelling Your Membership

3.1. Memberships cannot be cancelled prior to the agreed contract length that you have signed up for and the last payment has been made. A contract may be cancelled once the final payment has been made; this requires 30 days notice in writing  (e-mail A confirmation letter will be sent back. Queries on cancelled memberships can only be dealt with when a copy of this letter is provided. Contact The Gym Dock on 02897 564083.

4. Gym Rules.

4.1. You must comply with the gym rules/etiquette which forms part of this agreement.

4.2. We may change the rules/etiquette at any time. We will post notice of any changes at the gym.

4.3 All weight plates, barbells and dumbbells must be replaced in the appropriate place after use.

4.4 Anyone found persistently not replacing equipment after use will be banned from gym. No refund will be given.

4.5 Use bins provided for rubbish.

5. Changing the Agreement

5.1. We can change the agreement at any time. We will give you 14 day’s notice of this change in writing at the address you have given us.

6. Facilities

6.1. You are entitled to use the facilities available for your membership package.

6.2. Before using any exercise equipment you must read and sign the Health Commitment Statement/Pre Activity Questionnaire and have a supervised induction session. We can refuse access to the centres facilities if we consider your health maybe adversely affected by the use of such facilities. In such circumstances you will be referred to our GP referral team.

6.3. The Gym Dock may open/close earlier during public holiday periods. Facilities may also close for repair/refurbishment. Notices will be displayed in the centre in advance notifying customers of any changes. No refunds will be available for these periods.

6.4. Your membership does not give you priority over other users or guarantee the availability of facilities.

6.5. Promotions do not apply to existing members.

7. Membership Cards.

7.1. You must submit your membership card at respective reception points when accessing facilities; otherwise we will charge you the standard casual rate.

7.2. All members must have their photograph taken for identification purposes; this will be stored on The Gym Dock database. This information will solely be used for The Gym Dock and will not be released to any third parties.

7.3. If you lose your membership card we will charge a fee of £6.00 to replace it.